EasyJet has cancelled 200 flights over half-term after being hit by IT problems on Thursday — and advised customers to check their booking before going to the airport.
An easyJet spokesperson said on Friday:
"We are very sorry for the late notice of some of these cancellations and inconvenience caused for customers booked on these flights, however we believe this is necessary to provide reliable services over this busy period.
"Customers are being informed from today (Friday) and provided with the option to rebook their flight or receive a refund and can apply for compensation in line with regulations."
It advised customers to use its flight tracker to check the status of their booking.
EasyJet customers on social media have already been posting about cancelled flights from multiple locations, both in the UK and Europe.
Ana Finch tweeted "don't even bother coming to the airport, checked our bags, sent us to a gate, said our flight was boarding, then found hundreds of other passengers all being told the flights are cancelled as we were meant to board".
Callum Lake posted:
"@easyjet you've cancelled my flight I'm stuck in Prague, your website isn't working it's not letting me manage my bookings what do you expect me to do?"
Another user, @jxdieb, said her flight had been cancelled two hours before boarding and that she is "stranded in Paris until tomorrow with an autistic child".
Overnight Closures For A22 Forest Row Road Improvements
Brighton Defence Manufacturer's Controversial Planning Application Likely To Be Heard
Over £2.4m Approved For Worthing School Support Centre
Section Of M25 To Close Again Tonight - As Drivers Warned Not To Get Complacent
Plans For 800 New Horsham Homes Refused
Over 200 Co-Living Flats Approved For Brighton
Teenager In Custody On Crawley Attempted Murder Charge
Appeal Following Assault In Hastings
Road Closed As Armed Police Attend Incident In Worthing
Lewes District Council Placed In Planning Special Measures
Comments
Add a comment